Synergy Wellness Center will ask for a credit card to at the time you schedule your appointment to hold your appointment. You will not be charged until your appointment is held. In the event that you need to cancel, we ask that you provide at least 24 hours advance notice of the need to cancel in order to avoid a cancelation charge.
If you cancel an appointment with less than 24 hours advance notice, there will be a 50% cancelation fee. If you do not attend a scheduled appointment (no call, no show), you will be charged 100% for the appointment. At our discretion, this charge will be either automatically deducted from an existing payment method, and the fee must be paid prior to your next appointment.
Due to administrative costs related to the insurance claims process, if you have a change in your health insurance, Synergy must be notified 5 days prior to the date of the effective policy change or you will be charged a $150 insurance lapse fee. In order to avoid this charge, please notify Synergy’s office staff (not your practitioner) at 978-333-7426 of any upcoming changes to your insurance.
During the COVID-19 Pandemic, we have revised our Cancellation Policy as follows:
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments.
Thank you for your understanding.